Refund Policy

Any refund policy forms part of SCI Vogue's Booking Terms & Conditions.  Lettings are normally from Saturday (4.00pm) to Saturday (10am). If a late arrival is expected, please advise accordingly.

Booking Terms & Conditions

1. The Properties known as “Loire Valley Gites” and “Domaine des Vignes” (the Property) is offered for holiday rental subject to confirmation by SCI Vogue (the Owner) to the renter (the Client).
2. To reserve the Property, the Client should complete the on-line booking form with the on-line payment of an initial non-refundable deposit (25% of the total rent due). Following receipt of payment of the deposit, the Owner will send a confirmation by e-mail. This is the formal acceptance of the booking.
3. The balance of the rent together with the security deposit (see Clause 4) is payable not less than eight weeks before the start of the rental period. If payment is not received by the due date, the Owner reserves the right to give notice in writing that the reservation is cancelled. Reservations made within the eight weeks of the start of the rental period require full payment at the time of booking.
4. A security deposit of £200 per booking is required in case of, damage to the Property or it’s contents. However, the sum reserved by this clause shall not limit the Client’s liability to the Owner. The Owner will account to the Client for the security deposit and refund the balance due within 1 month after the end of the rental period.
5. Subject to clauses 2 and 3 above, in the event of a cancellation, refunds of the amounts paid will be made if the Owner is able to re-let the Property and any expenses or losses incurred in doing so will be deducted from the refundable amount. The Client is strongly recommended to arrange a comprehensive travel insurance policy (including cancellation cover) and to have full cover for the party's personal belongings, public liability, etc, since these are not covered by the Owner’s insurance.
6. The rental period shall commence at 4.00 pm on the first day and finish at 10.00 am on the last day. The Owner shall not be obliged to offer the accommodation before the time stated and the Client shall not be entitled to remain in occupation after the time stated.
7. The maximum number to reside in the Property must not exceed the number as stated in the Owner’s brochure, unless the Owner has given written permission.
8. The Client agrees to be a considerate tenant and to take good care of the Property and to leave it in a clean and tidy condition at the end of the rental period. The Owner reserves the right to retain the security deposit to cover additional cleaning costs if the Client leaves the Property in an unacceptable condition. The Client also agrees not to act in any way which would cause disturbance to those resident.
9. The Client shall report to the Owners, without delay, any defects in the Property or breakdown in the equipment, plant or machinery or appliances in the Property or garden and arrangements for repair and/or replacements will be made as soon as possible.
10. The Owner shall not be liable to the Client for any temporary defect or stoppage in the supply of public services to the Property. Nor in respect of any equipment, plant, machinery or appliance in the Property or garden, for any loss, damage or injury which is the result of adverse weather conditions, riot, war, strikes or other matters beyond the control of the Owner. Nor for any loss, damage or inconvenience caused to or suffered by the Client, if the Property shall be destroyed or substantially damaged before the start of the rental period and in any such event, the Owner shall within seven days of notification to the Client, refund to the Client all sums previously paid in respect of the rental period. Under no circumstances shall the owner’s liability to the Client exceed the amount paid to the Owner for the rental period.
11. The Owner shall not be liable for accident or injury however sustained on the premises or gardens or pool areas by the Client or members of their party or guests.
12. Children and non-swimmers using the pool areas must be supervised at all times.

These Terms and Conditions are governed by English and French law in every particular including formulation and interpretation and shall be deemed to have been made in England. Any proceedings arising out of or in connection with an agreement may be brought in any court of competent jurisdiction in England or France.